25.02. - THURSDAY

A 21st Century Approach to Improving Public Services

09:30 - 10:15
Registration is closed
Event Coordinator:
Inese Brokāne-Zarāne
Phone:  +371 2 944 7009

Innovative methods of solving problems can and should be used in public services. This is demonstrated by the experience of the State Chancellery’s Innovation Laboratory: the use of innovative approach to solving issues transforms the ways of cooperation between the public administration and the non-governmental, private sector and the population on the one side and the resulting outcome on the other side, because the best solution for the population is found.
We invite you to join the experience exchange discussion, during which we will tell you:
why we solved the challenges of the Ministry of Welfare initiative “Improvement of Support System for Children with Disabilities and Their Families” in a “sprint”.

Why and how we organized the sprint;
What we learnt from it!

The participants of the discussion are Inita Pauloviča, Deputy Director of the State Chancellery; Inese Brokāne-Zarāne, Head of the Innovation Laboratory; Elīna Celmiņa, Director of the Department of Social Inclusion Policy of the Ministry of Welfare; and Daina Podziņa, the sprint participant and parent representative, as well as Miķelis Bendiks as the sprint facilitator.
The service of an assistant, although it seems simple at first glance, is in fact complex both in nature and in terms of providing opportunities. In the current situation, one child may have even 3 or more assistants, each from their own institution and with their own competence. This is emotionally challenging for children, and it also requires administrative skills from parents, but service providers need to be able to see the system as a whole and find the best customized solution out of all options.

The Innovation Laboratory, where the subject matter of the issue was promoted the Ministry of Welfare and directed methodologically by the State Chancellery’s Innovation Laboratory, brought together more than 30 people – parents, children’s carers and assistants, non-governmental organizations, service providers and representatives of the Ministry – who worked together for 8 weeks. At the end of the lab activities, the participants came up with 4 possible solutions or prototypes that have the potential to improve the efficiency of service provision. The prototypes model both the job description of the assistant and innovative forms of providing the assistant’s function, placing the coordination of services at the centre of it all.